Returns & Exchanges

At KLEIO, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return and exchange policy on all eligible items. All returned products must be in their original, unused condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging and include the printed return authorization slip provided via email.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.